4 Biggest Frustrations for Hiring a Contractor

As a painting contractor on the Central Coast, I hear a lot of frustrations and concerns that people have about hiring contractors. In this blog post I'm going to give you 4 frustrations that buyers have with contractors and I'll give you some tips on how to avoid these frustrations when calling out your contractor. 

1.) Cleanliness/Not Showing up on Time - I heard this last week from a potential customer that walked in our showroom, "The last 2 contractors I've dealt with, the crew never show up on time, and when they did show up, they were so messy." I believe if this is one of your concerns or frustrations, just ask the contractor if they show up on time and ask them to prove it. Ask for some previous customers phone numbers, call them and ask how that contractor worked for them.  

2.) Never Call Back - This is the biggest frustration as a consumer. When you have questions or concerns, you want them answered and in a timely matter, after all, you are spending your hard earned dollars to get not only a good job, but also good customer service. Ask your contractor, "Do you have a communication Policy?" Ours is, 1:00 PM for AM calls and 6:00 PM for PM calls. 

3.) It Cost More to Use a Contractor - This is generally true. But, it is so crucial for whoever is working on your house to have a contractor’s license, to carry workers compensations, and to be insured. It cost more money to use someone’s services that carry these credentials because it cost the contractor more money to do business. If someone gets hurt on the job and the "business" isn't carrying these credentials, you might be paying for that person's medical bills the rest of your life. 

4.) Sounds Great before they Start - Your contractor sells you the sizzle, that they are the best company, yet when they get to your home, the sizzle fades fast. This is such a concern for consumers and the best advice that I can give is, do your research. Spend a little more time on the Internet, calling past customers, and asking around about your potential contractor. 

Comments

[Angela]

Never Call Back?? Customer must do callback!
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[les]

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